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Staff Technical Program Manager, Admin and Partner

Remote
  • Seattle, Washington, United States
Project Delivery

Job description

Hey there! It’s great to meet you. We are Ascenda.

We're all about making rewards feel less like a transaction and more like a treat. Nestled in the bustling cities of Singapore and Seattle, we're the folks behind the scenes, turning your loyalty program dreams into reality. Our mission? To bridge the gap between financial services brands, merchants, and their users worldwide, transforming the way they connect through our easy-to-use, turnkey rewards programs.


With Ascenda, setting up a world-class loyalty program is as easy as pie. We've designed our services to be plug-and-play, which means you can offer amazing rewards to your users without the headache of a complicated setup process. Our approach is all about delivering value and beauty, making sure that every interaction with your brand feels special. We pride ourselves on understanding what your users truly want, using smart AI insights to keep them coming back for more. Our roster of clients includes big names like American Express, Brex, HSBC, Virgin Money, Barclays, Capital One and we're excited to grow our family.


Back in 2014, Kyle, Sebastian, and Junyang started Ascenda with a simple idea: loyalty programs can and should be better. Fast forward to today, and we're a global team of 190, working from corners of the globe to make loyalty effortless.


Loyalty programs have come a long way, moving from the sidelines to play a starring role in how brands engage with their customers. But the journey hasn't been smooth for everyone, especially in financial services, where outdated tech and a lack of innovation have made truly engaging rewards programs a challenge to implement. That's where we come in. At Ascenda, we're breaking down these barriers, offering a fresh take on loyalty that's both comprehensive and easy to deploy, regardless of your size or tech expertise.


We believe that a great loyalty program is a game-changer for both financial institutions and their customers. That's why we've built the world's largest rewards currency (Points/miles) transfer network, partnering with over 50 global brands to bring a universe of redemption options to your doorstep. From travel bookings to crypto purchases, we're here to help you offer rewards that resonate.


As we look to the future, we're excited to keep pushing the boundaries of what loyalty programs can be. Our goal is to make our platform even more flexible and user-friendly, allowing our customers to tailor their rewards program just like you'd design your own website. Whether its large bank or a nimble fintech startup, we believe loyalty should be within everyone's reach.


With Ascenda, you're not just giving a service; you're becoming part of a revolution. A revolution toward simpler, more meaningful loyalty programs that celebrate each customer and their experiences. Whether your goal is to dazzle millions of customers or just brighten someone's day, we share the same feeling. Let's embark on this adventure together, creating loyalty programs that not only work wonders but truly amaze.


The Team

This role sits in the Admin and Partner team, where you'll deliver top of class integrations with our partners and contribute to our product's excellence! Our rewards marketplace is a key differentiator on our rewards platform, offering users a diverse selection of redemption options, ranging from airline miles to cryptocurrencies.


The Role

As a Staff Technical Program Manager you will be a key player in the successful delivery of our SaaS products and services. You will collaborate with cross-functional teams, working closely together with the company's Product, Marketing, QA and Engineering teams to drive projects from inception to completion. Your ability to navigate complex technical challenges while maintaining a focus on project goals and timelines will be instrumental in our continued success.

You will be adept at managing your time between multiple competing priorities and demonstrate experience delivering hyper-growth across a complex portfolio of products.


Your Impact

  • Collaborate closely with product managers, engineering, and other stakeholders to ensure alignment on the project goals and priorities.
  • Leverage technical acumens to facilitate the problem solving and ideation process with the team.
  • Manage a portfolio of programs from initiation through completion, enhancing business value across the various programs.
  • Drive business results through focus on key performance indicators and business goals, promoting clarity to the project team to execute on time, within budget, while delivering high quality results.
  • Provide clear and effective communications of the program's status and updates.
  • Identify and manage all the project risk, proactively addressing the issues that might impact the project success.
  • Build strong relationships with stakeholders to resolve conflicts and negotiate priorities to ensure successful program outcomes.
  • Identify opportunities and work with the product management to streamline the company’s product.

Job requirements

  • 10+ years of experience as a Technical Program Manager or equivalent in Banking, Technology, Payments or similar industry.
  • You are committed to producing high quality and well tested solutions in everything you do.
  • You have the ability to handle multiple, high priority projects in a fast moving environment.
  • You are a responsible and collaborative team member.
  • You have strong experience in supporting work to build APIs, SDKs and developer-facing products.
  • You have the ability to adapt to changing priorities and manage multiple projects simultaneously.
  • You have a solid understanding of agile methodologies and experience working in Agile/Scrum development environments.
  • You possess strong attention to detail, the ability to pinpoint possible problem areas and risks.
  • You have a strong ability to multitask and effectively prioritize your responsibilities.
  • You are exceptionally good at making complex things simple, and writing down a solution in simple, clear, yet comprehensive terms.
  • You are an exceptional written and oral communicator with experience.
  • You are curious by nature and enjoy understanding how things work across teams, departments and geographies.
  • You have a Bachelor’s degree or equivalent.

Why ASCENDA

We are passionate, We keep things simple, We focus on results, We work together & We innovate!

We have a REWARDING WORKPLACE that provides a:

  • High growth environment & exponential career development
  • Mobile & flexible work environment
  • Competitive compensation
  • Travel perks & Employee rewards

The salary for this position is competitive, and the salary range is available upon request. For more information, please contact us directly.

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Remote
  • Seattle, Washington, United States
Project Delivery

or

Remote
  • Seattle, Washington, United States
Project Delivery

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