Staff Engineer, Customer Dashboard

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About Customer Dashboard Team

Our Customer Dashboard team is committed to build and manage fully featured admin panels that empower our customers and internal operations team to achieve their goals in a self-serve manner. Our applications cover a wide range of actions, such as new partner enrollment, branding of the user-facing website, managing day-to-day customer operations and more. You'll work with banks & fintechs around the world to support them with efficient rewards program configuration, extensive customization and personalization of the end user's experience.

This team is now focused on supercharging our next phase of growth with enabling ecosystem level configurability. You’ll join a team of diverse & talented people solving interesting challenges around configurations, onboarding, observability & event-driven processes that form the backbone of Ascenda's configuration architecture for hundreds of partners globally.

About the Role

As a member of the Customer Dashboard team, you will:

• Craft secure, performant and user-friendly solutions to empower our customers to manage their SaaS loyalty programs efficiently

• Play a key role in driving day-to-day work such as sprint planning, pair programming, technical mentorship, and code reviews

• Have the opportunity to solve problems across multiple areas, such as performance, security, multi-tenancy & scalability

• Engage closely with our designers, product owners and other engineering team members in developing brand new features like custom campaigns builder, payment integrations and a world-class customer onboarding experience

• Enhance our web application with dynamic access control and different user permissions in mind

• Handle production incidents and improve operational processes, monitoring, and tooling to minimise their impact.

• Support maintaining our integrated call centre platform and handle some incoming change requests

What we're looking for:

• Experience constructing large-scale, high throughput distributed systems on the Cloud.

• Hands-on familiarity with event-driven architectures.

• Expertise in distributed systems, data-driven solutions, and exposure to large-scale security, identity, and access control projects.

• Robust technical background, preferably in roles like Tech Lead, Engineering Manager, or Staff level engineering positions.

• Proficiency in our primary backend programming language, Ruby, or a strong willingness and capability to learn and excel in Ruby and/or Typescript.

• Enthusiasm for mentoring or leading teams of engineers, providing guidance and coaching to achieve high performance.

• Self-motivated and adept at navigating situations with significant levels of uncertainty.

• Preference for simple solutions and designs over complex ones, with a keen intuition for solutions that are enduring and scalable.

• Experience in crafting technical roadmaps and RFCs to articulate technical strategy and vision.

• Have at least 7 years of software development experience

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development

• Mobile & flexible work environment

• Competitive compensation

• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.  We thank you for your understanding that only shortlisted candidates will be contacted for interviews.