Director of Engineering, Admin & Partner

Nice to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement. We enable the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC, and Top 10 financial services brands in many other countries. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe. Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are, you’ll recognize our footprint! We believe nothing should stand in the way of companies striving to drive growth via compelling and effortless reward propositions that their customers love. 

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About Admin & Partner Team

Our A&P team are committed to product-centric verticals, providing crucial support for both end-to-end loyalty sales and independent sales. Serving as the backbone for Operations, Customer Service, and Marketing, the Admin Panel is essential for internal processes and utilised by clients for Business Operations. Meanwhile, our Merchant Portal is dedicated to empowering merchants within the ecosystem, offering value-added services, nurturing relationships, and boosting sales and engagement for mutual success.

About the Role

We are seeking a visionary Director of Engineering to lead our Admin and Partner teams to new heights of innovation and efficiency. As the driving force behind our technical strategy, you will oversee the development and optimization of our Admin Panel, the backbone of our Operations, Customer Service, and Marketing efforts. Additionally, you will provide strategic direction for our Merchant Portal, empowering merchants within our ecosystem with cutting-edge solutions and services.

Responsibilities:

• Provide strategic direction and technical leadership for the Admin and Partner engineering teams, ensuring alignment with business objectives.

• Drive the development and enhancement of the Admin Panel and Merchant Portal, overseeing the end-to-end product lifecycle from concept to delivery.

• Lead and mentor a team of talented engineers, fostering a culture of collaboration, innovation, and continuous learning.

• Define and execute the technical roadmap for the Admin and Partner teams, identifying opportunities for optimization, innovation, and growth.

• Implement best practices for code quality, testing, and deployment to ensure the reliability, scalability, and security of our platforms.

• Manage departmental budgets, resource allocation, and capacity planning to optimise efficiency and maximise ROI.

What we're looking for:

• Proven track record of leadership and management experience in a technology-driven organisation

• Strong technical background with expertise in software engineering, system design, and architecture.

• Experience leading and scaling engineering teams, with a focus on fostering a collaborative and high-performing culture.

• Deep understanding of web technologies, cloud computing, microservices architecture, and modern software development practices.

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organisation.

• Strategic thinker with a passion for innovation, continuous improvement, and delivering impactful solutions.

• Experience working in an Agile environment and driving agile methodologies and best practices.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development

• Mobile & flexible work environment

• Competitive compensation

• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.

We thank you for your understanding that only shortlisted candidates will be contacted for interviews.