Technology Operations Engineer

Nice to meet you! We are Ascenda.

We’re on a mission to transform how the world’s biggest financial brands engage their customers.

The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer – these are the magical moments that Ascenda makes possible. This is why we are here.

We make loyalty simple for banks and payment networks globally. Previously, these companies had to endure complex patchworks of third-party systems, mediocre user experiences and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design, exceptional customer value and rapid implementation.

In this job, you will be:

• Working with our business, servicing, product, and tech teams to investigate technical issues, identify and solve root causes and work on IT service requests.

• Monitoring our critical operations processes, resolve or escalate (for any issue) to relevant team in a timely manner to prevent breaching of agreed SLAs

• Support issue/ incident management alongside our business managers & service agents

• Assist for development of internal operations tools and dashboards from the ground up to monitor stats, automate workflows and streamline daily operations

• Collaborating and working with different engineering teams in Ascenda, ranging from our core API platform and services, to frontend products and high throughput backend systems to deliver timely systems, process & business monitoring to our centralised operations platform

• Delivering solutions in a matter of weeks after you join! We believe in giving everyone ownership, including our new hires! You will start by owning small pieces of the process and working your way up.

We are looking for someone who:

• Has previous technical background in areas such as QA, development or technology operations

• Is comfortable and has a good understanding in technical diagrams, SQL queries, data relations, etc

• Possess good technical problem-solving skills, by being able to develop understanding of the systems and the data flow via following ways (but not limited to):

  • reading documentation on functional specifications

  • asking right questions to domain experts

  • Interpreting logs (Mailgun, Graylog, Datadog, etc.)

  • digging through raw data through various interfaces and databases

  • able to read and write code (this is optional but will be a plus!)

• Possess good communication skills, able to and aware of the needs to craft message and and reports accordingly to technical and non-technical audiences

• Passionate and excited about troubleshooting issues, improve processes & products and deliver great experiences

• Be a team player, willing to help and work across teams, share knowledge and care about the tasks you support

• Comfortable with shift-work/supporting our global customers 24 hours

  
  

  What we offer
  

  • Competitive salary and benefits

  • Travel benefits

  • Flexible working environment

  • Comfortable working environment

  • Diverse and friendly working culture.

  
  

  About Ascenda

  Ascenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.

  
  

  With a commitment to make loyalty simple, Ascenda’s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemption capabilities, loyalty marketing and advisory, Ascenda supercharges the world’s leading loyalty programs to build enduring customer relationships.

  For more information, visit www.ascendaloyalty.com.