Skip to content

Strategic Client Manager

Hybrid
  • Singapore, Central Singapore, Singapore
Strategic Client

Job description

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.


Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.


With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.


Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!


We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.


Join us as a Strategic Client Manager in Ascenda!

As part of the Strategic Clients Team, you will lead major initiatives with existing banking and fintech clients in APAC and EMEA. You will collaborate with Ascenda’s project managers, product managers and our world-class engineering team to ensure that our technology solutions are optimally tailored to the client’s needs.


This includes managing and growing the client’s rewards program by developing loyalty strategy, managing the client relationship, and delivering major loyalty initiatives.


We are looking for a highly motivated individual who is passionate about driving revenue growth and improving customer value for our banking and fintech clients. If you are a self-starter who thrives in a dynamic, fast-paced, team-oriented environment, this is the perfect opportunity for you.


Key Responsibilities

  • Lead the relationship management of a portfolio of Ascenda’s existing bank and fintech clients, with a goal of incremental growth in revenue and engagement
  • Work closely with clients to ensure the seamless operation of their Ascenda platforms and to drive growth and expansion of our loyalty rewards platform within client organizations
  • Monitor and analyze client metrics to provide insights and recommendations for improvement
  • Prepare and deliver dynamic client presentations to showcase the value of our services and identify opportunities for improvement through marketing activities, new verticals, and more
  • Collaborate with cross-functional teams, including Customer Service, Finance and Partnerships, to develop and implement strategic account plans, financial forecast and operating plan to support the clients’ rewards programs
  • Lead contract negotiations and renewals with clients to ensure long-term partnerships
  • Assist in delivering new initiatives for the clients’ existing partners by working closely with Ascenda’s project, product and software engineering teams
  • Lead and mentor the Strategic Account Executive(s), providing guidance and support in their day-to-day account management activities

Job requirements

  • 4-6 years of experience in partnerships, account management and/or marketing within the loyalty / banking / fintech industries
  • Excellent communication skills, including presentation to senior management
  • Deep understanding of Loyalty and CRM projects is essential with direct experience within APAC markets.
  • Commercial, marketing, technical and analytical acumen is a must
  • Ability to navigate and work fluidly within a fast paced and changing work environment
  • Solid organizational skills including attention to detail and multitasking skills
  • People management skills, the ability to lead and manage a small team of 1-2 executives
  • Proactive, willingness to take initiative and work independently
  • Professional English proficiency is a must and an ability to speak a second language is a bonus


What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!


We have a rewarding working place that provides a:

  • High growth environment & exponential career development
  • Mobile & flexible work environment
  • Competitive compensation
  • Travel perks & Employee rewards


Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Hybrid
  • Singapore, Central Singapore, Singapore
Strategic Client

or

Hybrid
  • Singapore, Central Singapore, Singapore
Strategic Client

Check out other open positions

69 jobs

Dubai
1

Job titleWork modelLocationDepartment
Senior Partnerships Manager, MERemote
  • Dubai, Dubai, United Arab Emirates
Partnerships & Marketing
Senior Partnerships Manager, ME
Remote
  • Dubai, Dubai, United Arab Emirates
Partnerships & Marketing

Ho Chi Minh
15

Job titleWork modelLocationDepartment
Engineering Manager, Data ReportingHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Automation Quality EngineerHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Front-End Engineer, EngagementHybrid
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Senior Software Engineer (Backend), Merchant PortalHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Frontend), Merchant PortalHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Showing 5 of 15
Engineering Manager, Data Reporting
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Automation Quality Engineer
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Front-End Engineer, Engagement
Hybrid
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Senior Software Engineer (Backend), Merchant Portal
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Frontend), Merchant Portal
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Showing 5 of 15

Hong Kong
1

Job titleWork modelLocationDepartment
Commercial Lead (Fintech), Greater ChinaRemote
  • Hong Kong, Hong Kong SAR, China
Business Development
Commercial Lead (Fintech), Greater China
Remote
  • Hong Kong, Hong Kong SAR, China
Business Development

Manila
12

Job titleWork modelLocationDepartment
Engineering Manager, Data ReportingHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Automation Quality EngineerHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Backend), Merchant PortalHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Frontend), Merchant PortalHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer, Core BillingHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Showing 5 of 12
Engineering Manager, Data Reporting
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Automation Quality Engineer
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Backend), Merchant Portal
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer (Frontend), Merchant Portal
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer, Core Billing
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • Singapore, Central Singapore, Singapore
+2 more
Engineering
Showing 5 of 12

Melbourne
1

Job titleWork modelLocationDepartment
Vice President of Strategic Clients, APACHybrid
  • Singapore, Central Singapore, Singapore
  • Melbourne, Victoria, Australia
+1 more
Strategic Client
Vice President of Strategic Clients, APAC
Hybrid
  • Singapore, Central Singapore, Singapore
  • Melbourne, Victoria, Australia
+1 more
Strategic Client

Mumbai
2

Job titleWork modelLocationDepartment
Commercial Lead (Banking), IndiaOn-site
  • Mumbai, Mahārāshtra, India
Business Development
Commercial Lead (Fintech), IndiaOn-site
  • Mumbai, Mahārāshtra, India
Business Development
Commercial Lead (Banking), India
On-site
  • Mumbai, Mahārāshtra, India
Business Development
Commercial Lead (Fintech), India
On-site
  • Mumbai, Mahārāshtra, India
Business Development

New York
1

Job titleWork modelLocationDepartment
Senior Director Strategic Sales, North AmericaRemote
  • New York, New York, United States
Sales
Senior Director Strategic Sales, North America
Remote
  • New York, New York, United States
Sales

Seattle
12

Job titleWork modelLocationDepartment
Data Scientist - WebsiteRemote
  • Seattle, Washington, United States
Partnerships & Marketing
Staff Product Manager, AdminRemote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, Analytics and Business IntelligenceRemote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, Campaign Management and IntegrationsRemote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, EngagementRemote
  • Seattle, Washington, United States
Product and Design
Showing 5 of 12
Data Scientist - Website
Remote
  • Seattle, Washington, United States
Partnerships & Marketing
Staff Product Manager, Admin
Remote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, Analytics and Business Intelligence
Remote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, Campaign Management and Integrations
Remote
  • Seattle, Washington, United States
Product and Design
Staff Product Manager, Engagement
Remote
  • Seattle, Washington, United States
Product and Design
Showing 5 of 12

Singapore
44

Job titleWork modelLocationDepartment
Business AnalystOn-site, Remote, Hybrid
  • Singapore, Central Singapore, Singapore
Project Delivery
Client Success Operations ExecutiveHybrid
  • Singapore, Central Singapore, Singapore
Strategic Client
Community, Communication & Culture ManagerHybrid
  • Singapore, Central Singapore, Singapore
Customer Service ExecutiveOn-site
  • Singapore, Central Singapore, Singapore
Customer Service
Customer Success ManagerHybrid
  • Singapore, Central Singapore, Singapore
Client Services
Showing 5 of 44
Business Analyst
On-site, Remote, Hybrid
  • Singapore, Central Singapore, Singapore
Project Delivery
Client Success Operations Executive
Hybrid
  • Singapore, Central Singapore, Singapore
Strategic Client
Community, Communication & Culture Manager
Hybrid
  • Singapore, Central Singapore, Singapore
No department
Customer Service Executive
On-site
  • Singapore, Central Singapore, Singapore
Customer Service
Customer Success Manager
Hybrid
  • Singapore, Central Singapore, Singapore
Client Services
Showing 5 of 44

singapore
5

Job titleWork modelLocationDepartment
Director of Engineering, Content VerticalsHybrid
  • singapore, Central Singapore, Singapore
Engineering
Engineering Manager, Data ReportingHybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer, PersonalizationHybrid
  • singapore, Central Singapore, Singapore
Engineering
Senior Software Engineer, Retail BrandsHybrid
  • singapore, Central Singapore, Singapore
Engineering
Staff Software Engineer, Travel DeliveryHybrid
  • singapore, Central Singapore, Singapore
Engineering
Director of Engineering, Content Verticals
Hybrid
  • singapore, Central Singapore, Singapore
Engineering
Engineering Manager, Data Reporting
Hybrid
  • Manila, National Capital Region, Philippines
  • Ho Chi Minh, Hồ Chí Minh, Vietnam
  • singapore, Central Singapore, Singapore
+2 more
Engineering
Senior Software Engineer, Personalization
Hybrid
  • singapore, Central Singapore, Singapore
Engineering
Senior Software Engineer, Retail Brands
Hybrid
  • singapore, Central Singapore, Singapore
Engineering
Staff Software Engineer, Travel Delivery
Hybrid
  • singapore, Central Singapore, Singapore
Engineering

Sydney
2

Job titleWork modelLocationDepartment
Commercial Lead (Fintech), AUOn-site
  • Sydney, New South Wales, Australia
Business Development
Executive, Client Success OperationsRemote
  • Sydney, New South Wales, Australia
Strategic Client
Commercial Lead (Fintech), AU
On-site
  • Sydney, New South Wales, Australia
Business Development
Executive, Client Success Operations
Remote
  • Sydney, New South Wales, Australia
Strategic Client