Senior Product Designer (UX)

Meet ASCENDA

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

Welcome to the future of customer engagement. Join us as we shape the future of banking, payments and fintech!

Join us as a Senior Product Designer (UX), where you will be a key member of the Creative team and will play a vital part in Ascenda’s product development cycle: from assessing client & customer needs to designing engaging UX for our internal product and enterprise rewards experiences.

You’ll be joining a team where we conceive, design and lead the development of high-quality creative work to support Ascenda’s various teams and initiatives. As a UX designer, you’ll have the opportunity to collaborate closely with our product and project teams to launch and continuously improve the user experiences of new and existing reward solutions

What you’ll do

• Work closely with other UX and UI Designers, Product Owners and Software Engineers to develop the user experience for Ascenda’s rewards solutions.

• Gather and evaluate user requirements in collaboration with our Product Owners and help translate these into well-written user stories & acceptance criteria.

• Develop and conduct user tests and drive meaningful changes to continuously enhance our products.

• Conduct competitor and industry research to guide design decisions.

• Quickly and iteratively create user flows, wireframes, prototypes, low and mid fidelity designs.

• Illustrate design ideas using storyboards, process flows and sitemaps.

• Identify and troubleshoot UX challenges.

• Introduce and manage production processes to promote scalability and working smart.

What we are looking for:

Your experience & skills

• Bachelor or Diploma in design, or relevant field.

• 2 years experience as a UX designer.

• A strong portfolio showcasing your production skills and the ability to be highly creative.

• Proficient in design software, prototyping and wireframing tools (including Figma, Miro, Adobe Creative Suite, etc).

• Knowledge of responsive web design.

• Knowledge of user research, usability testing and accessibility standards.

• Strong time-management skills.

• Experience in working with clients.

Your character & work ethic

• A creator at heart with great design aesthetics, an eye for detail, and the ability to translate research into impactful design.

• Good people skills, including the ability to communicate concepts clearly and confidently with internal and external stakeholders.

• The ability to work both independently and collaborate as part of a team, handling multiple projects simultaneously.

• A fast learner with a “get things done” attitude.

• Demonstrate strong organizational skills, interpersonal skills and be able to manage conflicting requirements from different stakeholders.

Nice to have

• Proficiency in UI design is a plus