Skip to content

Product Operations Manager

Singapore, Central Singapore, SingaporeProduct and Design

Job description

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilize our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!


About the role & team

As a vital member of the Product Operations team, you'll play a central role in our product's success. Our rewards marketplace is a key differentiator on our rewards platform, offering users a diverse selection of redemption options, ranging from airline miles to cryptocurrencies.


What you will do as a Product Operations Manager

  • Own: Take charge of product feedback, Customer Success, and the product roadmap.
  • Teach: Instruct and cultivate operational excellence, demonstrating how to effectively translate user insights into product specifications.
  • Learn: Gain an in-depth understanding of business use cases and the pain points of product stakeholders.
  • Improve: Continuously enhance tools, processes, and communication within the product delivery cycle.


Your primary responsibilities will be to:

  • Develop and support a company-wide product roadmap aligned with the organisation’s strategy
  • Develop and implement tools and processes to improve product delivery lifecycle
  • Analyse data to identify trends and insights, and provide recommendations for improvement
  • Gather, analyse and report customer experience insights, and work with the product teams
  • Collaborate with cross-functional teams to develop and implement new product features and enhancements
  • Develop and support a comprehensive company-wide product roadmap in alignment with the organisation’s strategy.
  • Create and implement tools and processes that optimize the product delivery lifecycle.
  • Conduct data analysis to identify trends and insights, and provide actionable recommendations for improvement.
  • Gather, analyse, and report on customer experience insights, collaborating closely with the product teams.
  • Collaborate with cross-functional teams to design and execute new product features and enhancements.
  • Lead and manage projects within the organisation to drive the achievement of our product objectives.

Job requirements

  • 3+ years experience in product management, product operations roles or equivalent
  • You have experience working in Product SaaS companies or equivalent
  • You have a Bachelor’s degree or equivalent
  • You are curious by nature and enjoy understanding how things work across teams, departments and geographies
  • You care about people, you seek to understand their needs and challenges in order to improve the product and the organisation
  • You are exceptionally good at making complex things simple, translating it into simple and easy to understand information that people understand
  • You can deliver updates and sometimes unwelcome news whilst showing empathy for people you work with
  • You possess strong attention to detail, and can easily pinpoint possible problem areas and risks
  • You love data, and are adept at deriving meaningful information from it to help the team and product advance


What matters at ASCENDA:

We are passionate, We keep things simple, We focus on results, We work together & We innovate!

We have a REWARDING WORKPLACE that provides a:

  • High growth environment & exponential career development
  • Mobile & flexible work environment
  • Competitive compensation
  • Travel perks & Employee rewards


Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Singapore, Central Singapore, Singapore
Product and Design

or

Singapore, Central Singapore, Singapore
Product and Design

Check out other open positions

67 jobs

(Remote)
1

Job titleLocationDepartment
Staff Software Engineer, Data Platform(Remote), Wilayah Persekutuan Kuala Lumpur, MalaysiaEngineering
Staff Software Engineer, Data Platform
(Remote), Wilayah Persekutuan Kuala Lumpur, Malaysia
Engineering

Ho Chi Minh
9

Job titleLocationDepartment
Senior Automation Quality EngineerHo Chi Minh, Hồ Chí Minh, VietnamEngineering
Senior Software Engineer, TravelHo Chi Minh, Hồ Chí Minh, VietnamEngineering
Software Engineer, Campaign PlatformHo Chi Minh, Hồ Chí Minh, VietnamEngineering
Software Engineer, Customer DashboardHo Chi Minh, Hồ Chí Minh, VietnamEngineering
Staff Automation Quality Engineer, Loyalty ServicesHo Chi Minh, Hồ Chí Minh, VietnamEngineering
Showing 5 of 9
Senior Automation Quality Engineer
Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Senior Software Engineer, Travel
Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Software Engineer, Campaign Platform
Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Software Engineer, Customer Dashboard
Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Staff Automation Quality Engineer, Loyalty Services
Ho Chi Minh, Hồ Chí Minh, Vietnam
Engineering
Showing 5 of 9

Hong Kong
1

Job titleLocationDepartment
Commercial Lead (Fintech), Greater ChinaHong Kong, Hong Kong SAR, ChinaBusiness Development
Commercial Lead (Fintech), Greater China
Hong Kong, Hong Kong SAR, China
Business Development

Hồ Chí Minh
2

Job titleLocationDepartment
Senior Software Engineer, Merchant PortalHồ Chí Minh, Hồ Chí Minh, VietnamEngineering
Staff Software Engineer, Data PlatformHồ Chí Minh, Hồ Chí Minh, VietnamEngineering
Senior Software Engineer, Merchant Portal
Hồ Chí Minh, Hồ Chí Minh, Vietnam
Engineering
Staff Software Engineer, Data Platform
Hồ Chí Minh, Hồ Chí Minh, Vietnam
Engineering

Mumbai
3

Job titleLocationDepartment
Commercial Lead (Banking), IndiaMumbai, Mahārāshtra, IndiaBusiness Development
Commercial Lead (Fintech), IndiaMumbai, Mahārāshtra, IndiaBusiness Development
VP, Strategic Clients, IndiaMumbai, Mahārāshtra, IndiaStrategic Client
Commercial Lead (Banking), India
Mumbai, Mahārāshtra, India
Business Development
Commercial Lead (Fintech), India
Mumbai, Mahārāshtra, India
Business Development
VP, Strategic Clients, India
Mumbai, Mahārāshtra, India
Strategic Client

New York
1

Job titleLocationDepartment
Account ExecutiveRemoteNew York, New York, United StatesSales
Account Executive
RemoteNew York, New York, United States
Sales

Seattle
8

Job titleLocationDepartment
Growth EngineerSeattle, Washington, United StatesPartnerships & Marketing
Product Manager, GrowthSeattle, Washington, United StatesPartnerships & Marketing
Senior Staff Technical Program ManagerRemoteSeattle, Washington, United StatesProject Delivery
Staff Technical Program ManagerRemoteSeattle, Washington, United StatesProject Delivery
Vice President of Product Management, Analytics and End User MarketingRemoteSeattle, Washington, United StatesProduct and Design
Showing 5 of 8
Growth Engineer
Seattle, Washington, United States
Partnerships & Marketing
Product Manager, Growth
Seattle, Washington, United States
Partnerships & Marketing
Senior Staff Technical Program Manager
RemoteSeattle, Washington, United States
Project Delivery
Staff Technical Program Manager
RemoteSeattle, Washington, United States
Project Delivery
Vice President of Product Management, Analytics and End User Marketing
RemoteSeattle, Washington, United States
Product and Design
Showing 5 of 8

Singapore
40

Job titleLocationDepartment
Customer Service ExecutiveSingapore, Central Singapore, SingaporeCustomer Service
Director, Business Development, SEASingapore, Central Singapore, SingaporeBusiness Development
Global People Success Business PartnerSingapore, Central Singapore, SingaporePeople Success
Partnerships & Marketing Executive, APACSingapore, Central Singapore, SingaporePartnerships & Marketing
Partnerships Manager, OnboardingSingapore, Central Singapore, SingaporePartnerships & Marketing
Showing 5 of 40
Customer Service Executive
Singapore, Central Singapore, Singapore
Customer Service
Director, Business Development, SEA
Singapore, Central Singapore, Singapore
Business Development
Global People Success Business Partner
Singapore, Central Singapore, Singapore
People Success
Partnerships & Marketing Executive, APAC
Singapore, Central Singapore, Singapore
Partnerships & Marketing
Partnerships Manager, Onboarding
Singapore, Central Singapore, Singapore
Partnerships & Marketing
Showing 5 of 40

Sydney
2

Job titleLocationDepartment
Executive, Client Success OperationsRemoteSydney, New South Wales, AustraliaStrategic Client
Senior Director Business Development (Fintech), AUSydney, New South Wales, AustraliaBusiness Development
Executive, Client Success Operations
RemoteSydney, New South Wales, Australia
Strategic Client
Senior Director Business Development (Fintech), AU
Sydney, New South Wales, Australia
Business Development