Customer Service Representative (2 month contract - November to December)

Nice to Meet You! We are Ascenda
Ascenda provides the rewards infrastructure for leading financial services brands across the world.Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

We’re looking for a Customer Service driven individual who is keen to learn and grow in a fast-paced environment.

In this role you will be expected to :

• Answer customer queries by phone and email with focus on first contact resolution
• Provide accurate and complete information to customers by following the right processes
• Manage and resolve customer complaints
• Willing to go the extra mile to help customers
  

What We Are Looking For:

• Minimum Diploma holder
• Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
• Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage
• Prior experience and willingness to work following Australian Eastern Standard Time.
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and be able to work unsupervised.
• Fun outlook, positive attitude and can-do mindset
• Strong communication and interpersonal skills
• Excellent English communication is required.
• Strong cross-cultural awareness
• Prior exposure to a web-driven environment

This is a 2 month contract role for the period of the beginning of November 2023 to the end of December 2023.