Customer Service Representative

Job description

Nice to meet you! We are Ascenda.

Help us transform how the world’s biggest financial brands engage their customers.

The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer – these are the magical moments that Ascenda makes possible. This is why we are here.

We make loyalty simple for banks and payment networks globally. Previously, these companies had to endure complex patchworks of third-party systems, mediocre user experiences and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design, exceptional customer value and rapid implementation.


What we offer? A role like no other!
We’re looking for a Customer Service driven individual who is keen to learn and grow in a fast-paced environment. 


In this role you will be expected to :

  • Answer customer queries by phone and email with focus on first contact resolution
  • Provide accurate and complete information to customers by following the right processes
  • Manage and resolve customer complaints
  • Willing to go the extra mile to help customers
  • Competitive salary and benefits
  • Travel benefits
  • Flexible & comfortable working environment
  • Diverse and friendly working culture.

What we offer:

  • Competitive salary and benefits
  • Travel benefits
  • Flexible & comfortable working environment
  • Diverse and friendly working culture.

Requirements

  • Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.
  • Minimum Diploma holder
  • Excellent communication in English (both written and spoken)
  • Prior experience working shifts, and willingness to work on shift following Australian Eastern Standard Time
  • Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage
  • Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
  • Self-motivated and be able to work unsupervised
  • Fun outlook, positive attitude and can-do mindset
  • Strong communication and interpersonal skills
  • Strong cross-cultural awareness
  • Prior exposure to a web-driven environment