Customer Service Executive

Nice to meet you! We are Ascenda.

Help us transform how the world’s biggest financial brands engage their customers.

The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer – these are the magical moments that Ascenda makes possible. This is why we are here.

We make loyalty simple for banks and payment networks globally. Previously, these companies had to endure complex patchworks of third-party systems, mediocre user experiences and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design, exceptional customer value and rapid implementation.

What we offer? A role like no other!
We’re looking for a Customer Service driven individual who is keen to learn and grow in a fast-paced environment.

In this role you will be expected to :

• Quickly resolve customer queries by phone and email.

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer and partner escalations

• General administration, reporting and special projects

• Build sustainable relationships of trust through open and interactive communication

What we offer:

• Competitive salary and benefits

• Travel benefits

• Flexible working environment

• Comfortable working environment

• Diverse and friendly working culture.

What are we looking For:

• Minimum Diploma holder

• Minimum 2 years experience working in a call centre, handling inbound calls and emails.

• Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage

• Prior experience and willingness to work on overnight shift and weekends and public holidays.

• Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment

• Self-motivated and be able to work unsupervised.

• Fun outlook, positive attitude and can-do mindset

• Strong communication and interpersonal skills

• Excellent English communication is required. Knowledge of second language is an advantage

• Strong cross-cultural awareness

• Prior exposure to a web-driven environment