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Client Director

Australia, New South Wales, SydneyStrategic Client

Job description

Nice to meet you! We are Ascenda.

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks.Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies that strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

Welcome to the future of customer engagement. Join us as we shape the future of banking, payments and fintech!

Join us as a Client Director in Ascenda Sydney!

Responsible for leading a dedicated client team and managing a major bank client’s end-to-end loyalty program in close collaboration with the client’s own team. This includes managing and growing the client’s rewards program by developing loyalty strategy, managing the client relationship and delivering major loyalty initiatives.

Key Responsibilities

  • Responsible for overall leadership, development and management of the client’s loyalty program

  • Full ownership of client budget and P&L, with accountability to drive profitable financial management of the client account

  • Work closely with Ascenda regional, client and third party teams, to deliver program initiatives and provide operational support

  • Drive quarterly reviews and develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement

  • Oversee and support development of marketing strategy and plans. Measure effectiveness of campaigns and adapt accordingly.

  • Establish account plans, financial forecast and operating plan to support the program

  • Lead a dedicated local client team including a marketing manager, project manager and business analyst

  • Foster a productive and empowering working environment for the dedicated team

  • Build and mentor the team to deliver on Ascenda and client goals

  • Assist with new business efforts and determine optimal resourcing

  • Develop and project Ascenda’s identity and reputation with the client

Job requirements

  • Excellent client-facing and internal communication skills, including presentation to senior management and C level

  • Strong client and stakeholder management skills with a collaborative and influential leadership style that drives high performance, fosters innovation and engenders a positive team culture

  • People management skills, the ability to lead and manage a strong team

  • Experience of Loyalty industry or credit card industry will be highly regarded

  • Subject matter expertise on Loyalty and CRM projects is essential with direct experience within Australia

  • Commercial, marketing, technical and analytical acumen

  • Ability to navigate and work fluidly within a fast paced and changing work environment is a must

  • Solid organizational skills including attention to detail and multitasking skills

  • Willing to take initiative and work independently

What we offer

  • Competitive salary and benefits

  • Travel benefits

  • Flexible working environment

  • Comfortable working environment

  • Diverse and friendly working culture.

About Ascenda

Ascenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.

With a commitment to make loyalty simple, Ascenda’s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemption capabilities, loyalty marketing and advisory, Ascenda supercharges the world’s leading loyalty programs to build enduring customer relationships.

Australia, New South Wales, Sydney
Strategic Client


Australia, New South Wales, Sydney
Strategic Client

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